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What to Do if Your Insurance Denied a Roof Claim

By January 16, 2024Inspections, Roof
what to do if insurance denied roof claim

Finding out that a roof claim has been denied by your insurance company can be an unexpected and stressful event. It’s natural to feel a mix of frustration and confusion when faced with this challenge. However, the path forward is not as rocky as it might seem!

This article aims to be your guide through the often-complex claims process. When you understand the intricacies of your policy, the reasons for denial, and the steps you can take, it’s a much smoother process to navigate. Plus, we’ll go over some essential maintenance tips that could prevent future claim headaches.

Why a Roof Claim Might be Denied by Insurance

Firstly, let’s dive into why insurance companies might deny a roof claim. This knowledge isn’t just power—it’s the first step to turning your situation around.

Policy Exclusions and Specifics

Every insurance policy comes with a fine print section that outlines what is and isn’t covered. Often, claims are denied because the damage falls under an exclusion. Common exclusions include wear and tear, neglect, or using certain materials that don’t meet industry standards. Your policy might also have specific requirements for maintenance and repairs that, if not followed, can lead to denied claims.

Condition of the Roof

Insurance is designed to protect you against sudden, unforeseen events. If a roof is near the end of its expected life span or has pre-existing damage, insurers may view any claims with skepticism. They assess whether the damage was truly caused by a covered peril or simply due to the roof’s age or condition.

Filing and Documentation Issues

Sometimes, being denied isn’t due to the roof condition but the way an insurance claim was filed. Insurers need detailed documentation to process a claim. If a filing lacks the necessary photos, reports, or receipts, it can result in a denial. Accuracy and thoroughness are key when submitting your initial claim.

Best first steps if your insurance has denied a roof claim

Best Steps to Take Next

The moment you receive a denial letter can be critical. Swift and thoughtful action is essential to set the stage for a successful appeal. Here’s what you need to do right away.

  • Stay Calm and Organized: Before doing anything, take a deep breath. A denial isn’t the final word. Start by gathering all your documents, including your policy, the denial letter, and any records of communication with the insurance company.
  • Review the Denial Letter: Next, go through the denial letter with a fine-tooth comb. Understand the specific reasons provided for the claim denial. This is the blueprint for your next steps.
  • Document Everything: Equally important, keep a detailed record of all interactions you have with your insurance provider. This includes the date and time of phone calls, the names of the people you speak with, and a summary of the conversations.
  • Check the Time Limit for Appeals: Insurance policies include deadlines for filing appeals. Note this deadline carefully to ensure you don’t miss your window to contest the denial.
  • Contact Your Insurance Agent: Then, a phone call to your insurance agent can provide clarity. They can often explain the reasoning behind the denial and guide you through the appeal process.
  • Don’t Rush to Fix Anything: While it might be tempting to start repairs immediately, it’s best to wait. Any changes made before an appeal can affect the outcome of your claim.

Review Your Policy

Understanding your insurance policy is like having a roadmap when you’re lost. It can guide you to your next destination—in this case, a potential overturn of your denied claim.

Familiarize Yourself with the Coverage

Revisit your policy documents. Look for the declarations page, which summarizes your coverage, including your deductibles, policy limits, and any endorsements or exclusions. Knowing the specifics will help you pinpoint where your claim fell short.

Identify the Perils Covered

Your policy lists covered perils, such as wind or hail, that are eligible for a claim. Make sure the cause of your roof damage aligns with these perils. If it does, gather evidence that supports this connection.

Understand the Claims Process

Your policy also details the process for filing a claim. It includes deadlines, documentation requirements, and the insurer’s protocol for assessing damage. Ensure your initial claim meets these standards.

Gather Documentation and Evidence

If your claim’s denial involves questions of damage or coverage, compiling evidence is crucial. Here’s how to strengthen your case:

Photographs and Videos

Visual documentation of the damage can be compelling evidence. Ensure you have clear, date-stamped images or videos that show the extent of the damage.

Maintenance Records

Show that your roof was well-maintained and that the damage wasn’t due to neglect. Provide records of inspections, repairs, and routine maintenance.

Expert Opinions or Reports

Consider getting a second opinion from an independent roofing contractor or a public adjuster. A professional’s assessment can lend credit to your claim for damage.

If the damage could be from a weather event, include relevant weather reports. These can help correlate the timing of the damage with the covered peril.

Separating the review of your insurance policy from the documentation and evidence gathering allows for a focused approach to understanding the ins and outs of your coverage and then actively applying that knowledge to assemble the needed information to support your appeal. 

Be sure to follow up with the insurance company if the have denied your roof damage claim

Filing an Appeal

Once you’ve gathered your documentation and reviewed your policy, it’s time to prepare for the appeal process. A well-structured appeal can be your best chance to reverse the decision on your denied roof claim. Follow these steps to file an effective appeal:

Know the Grounds for Appeal

  • Review the denial letter carefully to identify the specific reasons your claim was denied.
  • Clarify these points against your policy terms and the evidence you’ve collected.

Write a Clear and Concise Appeal Letter

  • Compose a formal appeal letter that addresses each point of denial with your supporting evidence.
  • Keep the tone professional and the content factual, focusing on the discrepancies you’ve identified.

Include All Relevant Documentation

  • Attach all the evidence you’ve gathered, including photographs, expert reports, and maintenance records.
  • Ensure that everything is clearly labeled and organized to make it easy for the claims adjuster to review.

Submit Within the Deadline

  • Check your insurance policy for the deadline to submit an appeal and ensure you send your letter within this timeframe.
  • Consider sending the appeal via certified mail or another method that provides proof of delivery.

Follow Up Regularly

  • After submitting your appeal, follow up with the insurance company regularly to check on the status.
  • Keep a log of these follow-ups, noting dates, times, and any responses received.

Recommended Maintenance

Keeping your roof and gutters free from debris such as leaves and twigs is crucial, as these can cause moisture retention leading to rot or mold. Promptly repairing any damage, such as missing shingles or cracks, and maintaining proper sealant around roof fixtures like vents and chimneys are essential preventive measures.

Managing vegetation around your home by trimming overhanging branches reduces the risk of damage and debris accumulation. Treatments to prevent moss and algae growth can also safeguard roofing materials. Ensuring your attic has proper ventilation and insulation prevents temperature inconsistencies that can cause damage to the roof.

It’s important to document all maintenance work with detailed records and photos, which can prove to insurers that your roof is well-maintained in the event of a claim. Regularly reviewing your insurance policy for any changes is also crucial!

When to Call a Professional

If you notice any signs of significant wear, such as large patches of missing shingles, sagging, or daylight showing through the roof boards when you’re in your attic, it’s time to consult a professional.

Professional assessments are also essential after severe weather events. Even if there’s no visible damage, underlying issues could go unnoticed without a trained eye. A professional can provide a comprehensive inspection and identify any hidden damage that may need attention.

When it comes to repairs, complex tasks such as fixing leaks, replacing shingles, or addressing structural damage should not be attempted without the necessary expertise. Improper repairs can lead to further damage and may invalidate future insurance claims. A licensed roofer can ensure repairs are done correctly and up to code.

Moreover, if you’re considering an appeal to a denied roof claim, obtaining a professional roofer’s detailed report can bolster your case. They can provide an expert opinion on the cause of damage and the expected lifespan of the roofing materials used, which can be critical evidence in your appeal.

Lastly, if you’re unsure about the condition of your roof or the quality of previous repairs, a professional can give you peace of mind. They can assess the current state of your roof, offer recommendations for maintenance, and help you plan for eventual replacement if necessary.


In summary, homeowners equipped with the right knowledge, documentation, and a proactive approach to maintenance can effectively contest a roof claim denied by insurance and protect the integrity of their roofs. Understanding your policy, preserving evidence, and seeking professional counsel are your cornerstones in this process.

If you find yourself facing a denial, stay calm, act promptly, and utilize the strategies outlined in this guide. In the meantime, for guidance on an existing issue or a routine inspection of your roof, reach out to the experts at Boggs Inspection Services in Olympia, WA, and surrounding areas today.

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